CARJET is closing Autumn 2017

THANK YOU
FOR THE JOURNEY

CarJet has been online since 1999 and now we're moving on to new destinations and winding down our car rental booking site. If you have a future car booking with us, scroll below to see how this will be treated and our contact information.
 
If you've come here to make a new booking, use this form to get a Quote from our new partners, CarTrawler.

Thank you for the journey.

Still have a booking?

Stopping a company as busy as CarJet can sometimes be more challenging than setting up a new one! We've tried to keep disruption to a minimum. How we'll treat your existing booking depends on the start date, in other words : the date you have collected, or will collect your car rental vehicle. Not the date you made the booking.

Rentals starting before 31st October 2017

If you have a booking that has already started, or your collection date is on or before 31st October 2017, there are no changes at all. Please note you will only be able to cancel or modify your booking via email with us as the Customer Zone is now closed.

Rentals starting after 1st November 2017

Bookings due to start on or after 1st November 2017 will be cancelled by us and (assuming the car was prepaid or a top-up purchased), we will refund these to the customers card. We will not be accepting any new bookings with immediate effect. You may cancel your future booking via email up until 31st October 2017. We will separately send our customers emails confirming cancellation of these bookings and/or refunds. We apologise if this decision affects your future booking with us.

Car rental vouchers

We will be sending all customers via email a copy of their car rental voucher by 8th October 2017. The Customer Zone is no longer available.

Top Up Insurance certificates & claims

We will be sending all customers via email a copy of their Top Up insurance certificates via email by 8th October 2017. In the event that you need to make a claim on your top up insurance, please follow the instructions for claims on the certificates directly.

Cancellations, changes, top-up insurance.

Cancellation of bookings can be requested via email uk@carjet.com and if your rental was prepaid we will provide a full refund. Please note we will not be accepting changes to any bookings, so if you wish to change something your only option will be to request cancellaiton. We will also not be selling any new top-up insurances on existing bookings.

Telephone & Live Chat support ends 1st November 2017.

By 31st October 2017, we will have processed all refunds to customers for bookings due to collect from 1st November 2017 onwards. If you haven't heard from us, it is probably due an error in the email address used when booking. Please contact us using the options on this page or via email at uk@carjet.com.

E-Mail support ends 20th December 2017

We will continue to service customer queries via email until 20th December 2017.

CONTACT US

By phone on 0207 622 6611 (+442076226611 from outside the UK) or 966 449 6699 (+349664496699 from outside Spain. Live Chat is available from 09:00 - 20:00 Mondays - Fridays & Weekends from 09:00 - 18:00 at Weekends (UK Time). You can also reach us via email at uk@carjet.com

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